Shipping policy

SHIPPING POLICY

We ship orders worldwide. All orders are processed in the order they are received by CB Engineering.

📦 Order Processing

Payment Confirmation: Order processing begins immediately after your payment is confirmed.
Processing Times: Orders are generally processed and dispatched within 1–3 business days(excluding weekends and holidays).
Variations: Processing times may vary depending on current order volume, product availability, or exceptional technical verifications. The final estimated shipping time will also be displayed during checkout.

🚚 Shipping & Tracking

Once your order has been dispatched, you will automatically receive:

A shipping confirmation email from CB Engineering.
A Tracking Number allowing you to track your package in real-time.
Note: It may take a few hours for the carrier to update the tracking information on their system after dispatch.

✅ Orders Marked as "Delivered"

Proof of Delivery: If the carrier’s tracking system indicates that the package has been successfully delivered, this status constitutes official and definitive proof of delivery.
Missing Packages: In the rare event that a package cannot be located despite being marked as delivered, an official investigation by the carrier or a signed non-receipt declaration will be required to proceed.
📌 This policy strictly complies with Visa/Mastercard global merchant guidelines regarding "Product Not Received" disputes.

🌍 Customs, Duties & Importation

Import Fees: Taxes, customs duties, and any other import-related fees may apply depending on the destination country.
Customer Responsibility: All such charges are the sole responsibility of the customer and depend entirely on your local government regulations.
Refusal to Pay: If a customer refuses to pay local import or customs fees, no refund will be issued once the package is returned, abandoned, or destroyed by the shipping carrier.

❌ Incorrect or Incomplete Address

Please double-check your shipping information carefully before finalizing your purchase:

No Refunds: If an order fails to arrive or is lost due to an incorrect or incomplete address provided by the customer, no refund will be granted.
Reshipping Fees: If the package is successfully returned to us, additional shipping fees will be charged to the customer to re-send the order.

✅ Delayed Packages

Estimated Estimates: Delivery timeframes are indicative and estimated only.
Limitation of Liability: CB Engineering cannot be held liable for delivery delays caused by events beyond our control, including but not limited to: customs clearance processes, severe weather conditions, carrier logistics disruptions, strikes, or exceptional seasonal volume.

📩 Customer Support

For any questions regarding your delivery, tracking, or shipping status, please contact our support team: